How long do I have to return it?

You have a 14-day cooling-off period starting from the day you received the order. You must register your return with us within that period. After registration, you have another 14 days to actually send the rug.

How much does it cost to return a rug?

Return shipping costs are at your own expense and depend on the size of the rug and your location. You have two options: 1. Send it yourself. You choose a carrier suitable for the size and pay for shipping directly. For a standard rug in the Netherlands, you are usually within the range of parcel post rates. 2. Let us handle it. We book the pickup shipment for you, even for large rugs that require a specialized carrier. You will be informed of the exact cost in advance, and we will deduct this amount from your refund. This way, you do not have to look anything up or pay anything yourself.

May I roll out the rug first to take a look?

Yes, you may unroll the rug and inspect it just as you would in a store. Do not use it for assessment longer than necessary and do not walk on it with shoes. Visible signs of wear make a return more difficult.

Can I return only part of my order?

Yes, that is possible. Indicate in your return request which products you wish to return. You will then receive a refund for those specific items.

Can I exchange it instead of returning it?

We process exchanges via a combination of return and new order. Register your return, place the new order, and we will settle the amount as soon as the first rug arrives.

Returns - Houseify

Q: What if my rug arrives damaged?

Then we will resolve this for you, free of charge. Please contact us within 48 hours of receipt via info@houseify.com with photos of the damage and the packaging. We will then arrange the replacement or refund and cover all costs.

Q: What if I register my return too late?

After the 14-day cooling-off period, your right of return expires. If in doubt, please contact us as soon as possible so we can see what is possible together.

Not satisfied? No problem.

You have 30-day cooling-off period na ontvangst om je bestelling te retourneren. Simpel, transparant en zonder gedoe.

30-day cooling-off period
From the day of receipt

Sign up via email
One email, short confirmation

Full refund
Within 14 days of receipt

Return conditions

To process your return smoothly, we ask you to pay attention to a few things. This ensures that the rug
can be resold to another customer and that we keep the return process efficient.

The product has been registered for return within 30 days of receipt.
Het kleed is in originele staat, zonder vlekken, gebruikssporen of geuren
The original packaging has been used or similar protective packaging.
You registered the return via email first before sending.

Let op bij handgeknoopte kleden

Our Berbers are handmade, so small irregularities in pattern, size, or color are not defects, but
juist het kenmerk van authentiek ambacht. Deze vallen niet onder retourgronden. Twijfel je of iets een
is it lacking? Just email us, we'll help you assess.

This is how the return process works

Register your returnSend an email to info@houseify.com with your order number and the reason for return. You
You will hear from us within 1 business day.
Choose how to returnYou can send the rug yourself using a carrier of your choice, or we can schedule a pickup appointment for you (especially convenient for large rugs). Return shipping costs are at your own expense.
Ship or have picked upIf shipping yourself: roll up the rug tightly, pack it
protected, and ship insured with track & trace. For pickup by us: you will receive a confirmation.
with the pickup date.
Refund within 14 daysAs soon as we have received and checked the rug,
We will refund the purchase amount via the same payment method. Usually within 3 to 5 business days.

Costs of a return

Situation	Who pays?
Standard return, send it yourself You send the rug with a carrier of your choice.	At own expense
Standard return, pick up by appointment We are scheduling a pickup shipment.	At own expense
Damaged or incorrectly delivered Error on our part or during transport	Houseify pays for everything
Warranty claim Defect within the warranty period	By arrangement, see warranty

For a return under the cooling-off period, the return costs are at your own expense. For large rugs, please contact us to schedule a pick-up appointment.

Cancel digitally with the withdrawal button

From June 19, 2026, you can also cancel directly in your account using a withdrawal button, in addition to email and the model form. You click on “Cancel agreement” with your order, indicate which product you wish to return, and receive an immediate confirmation. The 14-day return period then begins.

When can you not return items?

In a few specific situations, we cannot accept a return. This aligns with the European
consumer law:

Custom-made products or ordered especially for you
Rugs that have been used after delivery and show visible signs
Products without registration after the 30-day cooling-off period

Pay attention to custom work: If you choose a rug from our standard selection menu (size and color from a list), this is not custom work and you retain your full right of withdrawal, even though it is only knotted after your order. Only rugs that are truly made to your specifications outside of our standard range are excluded. We always state this in advance with the product.

Frequently asked questions about returns

You have a 30-day cooling-off period from the day you received the order. Within that period, you must
register your return with us. After registration, you have another 14 days to actually return the rug.
to steer.

The return costs are at your own expense. We offer two convenient options to return your rug:

1. Send it yourself. You send the package at a parcel point using a carrier of your choice. The return costs are at your own expense.

2. Let us take care of it. For large rugs, we will book a pickup shipment for you. We will schedule this in consultation with you to suit your needs.

Then we will resolve that for you, free of charge. Please contact us within 48 hours of receipt via info@houseify.com with photos of the damage and
of the packaging. We will then arrange the replacement or refund and pay all costs.

Yes, you may unroll the rug and examine it just as you would in a store. Do not use it.
longer than necessary for assessment and do not walk on it with shoes. Visible signs of wear make a
Returning is more difficult.

As soon as we have received and checked your return, we will refund the purchase amount via the same
payment method. The money is usually in your account within 3 to 5 working days, at the latest within 14
to dawn.

Yes, that is possible. Indicate in your return request which products you want to return. You will then receive the
refund the amount for those specific items.

After the 30-day cooling-off period, your right of return expires. If in doubt, please contact us as soon as possible, then
We will look together at what is possible.

We process exchanges via a combination of return and new order. Register your return, place the new order.
order, and we will deduct the amount as soon as the first rug arrives.