Do you have a question about your order, your dress or your rights as a customer? You’ll find all the answers here. And if you’re still unsure, just give us a call or send us an email.
info@houseify.com · +31 315 260 240 · Available Mon–Fri 8.00 am–5.00 pm
Your order and delivery
- Postage & delivery - delivery times, postage and VAT for EU customers.
- Returns, Withdrawal & Cancellation Policy - 30-day cooling-off period, how to return an item and how to get your money back.
- Warranty & Conformity - the right to a fault-free product; what we do if there is a problem.
Caring for your rug
- Maintenance Guide - daily maintenance, stain removal and care advice for each material, so that your rug stays looking its best for years to come.
Legal information
- General Terms and Conditions - the terms and conditions for each purchase.
- Privacy Statement - what data we process and your rights (access, erasure, objection).
- Cookie and Tracking Policy - which cookies we use and how to make your choice.
Complaints and disputes
- Complaints, disputes & consumer rights - making a complaint, an overview of your legal rights, and what to do if we cannot resolve the matter together.
Frequently Asked Questions
How long is my cooling-off period? 30 days from the day after you receive your rug. See Returns.
Does the right of withdrawal also apply to bespoke items? This does not apply to truly bespoke rugs (outside our standard selection). If you choose from our standard sizes and colours, you simply have a 30-day cooling-off period – even if the rug is only knotted after you’ve placed your order. See Returns.
Could I be asked to pay a deposit of more than 50% for bespoke work? No. We ask for a deposit of up to 50%; any more than that is not permitted by law.
Who is responsible if my dress isn’t right? We – always. You’ll never be referred to the manufacturer or supplier. See Warranty & Conformity.
How do I make a complaint? Email info@houseify.com. We will reply within 5 working days. See Complaints & disputes for the full procedure.
Houseify · Chamber of Commerce no. 75504014 · VAT number NL002404490B72
Find out more about our policies and values: Policy & Legal
Last updated: June 1, 2026.
