Returns

At Houseify we understand that online shopping sometimes doesn't go as planned. That's why we offer our customers the possibility to return products within 14 days of receipt, under the following conditions:

1. Returns Policy: To be eligible for a return, the product must be in its original condition, including proper packaging. The product must not be used and must not show any signs of wear. If the product shows signs of wear, we reserve the right to not accept the return.

2. Return Sign In: Before you return a product, you must always register this first by sending an email to [email protected]. Please clearly state your order number and the reason for return in your email.

3. Return costs: The cost of returning a product is the responsibility of the customer. This cost depends on the location and size of the rug. For more information on the estimated return costs, please contact us.

4. Refund: The refund will be processed once the return shipment is received and checked by us. Please note that any costs incurred for the return will be deducted from the total purchase amount to be refunded.

We strive to make the returns process as easy and transparent as possible for our customers. If you have any further questions about the returns process or need help organizing your return, please do not hesitate to contact us. We are here to help you!

Thank you for your understanding and cooperation.

Team Houseify