General terms and conditions

Legal notice

To use www.Houseify.com are below general terms and conditions applicable. By using this website, you are deemed to have read and accepted the terms of use.

Use of information
Houseify strives to always offer correct and up-to-date information on this website. Although this information has been compiled with the utmost care, Houseify does not guarantee the completeness, correctness or topicality of the information. The legal information on the website is of a general nature and cannot be considered a substitute for legal advice.

No rights can be derived from the information. Houseify accepts no liability for damage resulting from the use of the information or the website, nor for the malfunctioning of the website.

A relationship between Houseify and the user of the website cannot simply be established on the basis of sending and receiving information via the website or via e-mail.

E-mail

Houseify does not guarantee that emails sent to it will be received or processed (in a timely manner), because timely receipt of emails cannot be guaranteed. The security of email traffic cannot be fully guaranteed either due to the associated security risks. By corresponding with Houseify by email without encryption or password protection, you accept this risk.

Hyperlinks
This website may contain hyperlinks to third party websites. Houseify has no influence on third party websites and is not responsible for their availability or content. Houseify therefore accepts no liability for damage resulting from the use of third party websites.

Intellectual property rights
All publications and expressions of Houseify are protected by copyright and other intellectual property rights. Except for personal and non-commercial use, nothing from these publications and expressions may be reproduced, copied or otherwise made public in any way without Houseify's prior written permission.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.Houseify.com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect device information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]

Refund Policy

If for any reason you are not satisfied with the order you received, please contact us. At Houseify.com we strive to make our customers 100% satisfied with the service they have purchased from us. If you experience any issues with the service provided, and you are frustrated, please contact us using the form below and our team will help you immediately.

General terms and conditions

Article 1 – Definitions in general terms and conditions

In these general terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise:

1. Houseify is a website
2. Consumer: Natural person who (does not) act in the exercise of his profession or business.
3. Buyer: The Consumer who enters into a (remote) agreement with the Seller.
4. Company: The natural or legal person who acts in the exercise of a profession or business.
5. Offer: Any written offer to Buyer for the delivery of Products by Houseify.

Article 2 – Identity of the entrepreneur

Houseify

Email address: [email protected]

Chamber of Commerce number: 75504014

Article 3 – Applicability

1. These general terms and conditions apply to every Offer from Houseify and every agreement between Houseify and a Buyer and to every product offered by Houseify. The present terms and conditions also apply to all agreements with Houseify, for the execution of which third parties must be involved.
2. Before a (remote) agreement is concluded, the Buyer will be provided with these general terms and conditions. If this is not reasonably possible, Houseify will indicate to the Buyer how the Buyer can view the general terms and conditions, which are in any case published on the Houseify website(s), so that the Buyer can easily save these general terms and conditions on a durable data carrier.
3. Deviation from these general terms and conditions is in principle not possible. The applicability of any (other) general or (purchase) conditions of Buyer is expressly rejected. Only the general terms and conditions of Houseify apply to all orders agreed with Houseify. In exceptional situations, the general terms and conditions may be deviated from if this has been explicitly agreed with Houseify in writing.
4. These general terms and conditions also apply to additional, amended and follow-up agreements with Buyer.
5. If one or more provisions of these general terms and conditions are or become partially or completely null and void, the other provisions of these general terms and conditions will remain in force and the null and void/nullified provision(s) will be replaced by a provision with the same purport as the original provision.
6. Any ambiguities regarding the content, explanation or situations not covered by these general terms and conditions must be assessed and interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

1. All offers made by Houseify are without obligation, unless expressly stated otherwise in writing. If the offer is limited or valid under specific conditions, this will be explicitly stated in the offer. A quotation only exists if it has been recorded in writing.
2. The quotations made by Houseify are without obligation. Houseify is only bound to the quotation if the acceptance thereof is confirmed in writing by the Buyer within 30 days, or because Houseify sends an invoice based on what has been purchased by the Buyer and has been recorded in writing on site. Nevertheless, Houseify has the right to refuse an agreement with a potential Buyer for a reason that Houseify considers justified.
3. The offer contains a complete and accurate description of the product offered. The description is detailed enough for the Buyer to be able to make a proper assessment of the offer. Obvious mistakes or errors in the offer cannot bind Houseify. The images and specific data in the offer are only an indication and cannot be grounds for any compensation or termination of the agreement (remotely). Houseify cannot guarantee that the colours in the image exactly match the real colours of the product.
4. Delivery times on the Houseify website are indicative and do not entitle the buyer to cancellation or compensation if they are exceeded, unless expressly agreed otherwise.
5. A composite quotation does not oblige Houseify to deliver part of the items included in the offer or quotation for a corresponding part of the stated price.
6. In principle, no offers are made. If and to the extent that an offer is made, this does not automatically apply to repeat orders. Offers are only valid until stocks last, and according to the 'as long as supplies last' principle as stated in the offer.

Article 5 – Conclusion of the agreement

1. The agreement is concluded at the moment that Buyer has accepted an offer from Houseify by paying for the relevant product.
2. An Offer can be made by Houseify via the webshop.
3. If Buyer has accepted the Offer by entering into an agreement with Houseify, Houseify will confirm the agreement with Buyer in writing by e-mail.
4. If the acceptance (on minor points) deviates from the offer included in the quotation or invoice, Houseify is not bound by it. Buyer must pay the entire quotation or invoice, unless Buyer can demonstrate that otherwise has been agreed.
5. Houseify is not bound by an Offer if Buyer could reasonably have expected or should have understood or should have understood that the Offer contained an obvious mistake or typo. Buyer cannot derive any rights from this mistake or typo.
6. Agreements or contracts can only be entered into by authorized employees, employed or hired persons of Houseify who are authorized to represent and have written authorization.
7. Consumers can exercise their right of withdrawal within 14 days. The right of withdrawal is excluded if the Buyer is a company.

Article 6 – Execution of the agreement

1. Houseify will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. If and to the extent that proper performance of the agreement so requires, Houseify has the right to have certain work carried out by third parties at its own discretion.
3. Buyer shall ensure that all data that Houseify indicates is necessary or that Buyer reasonably should understand is necessary for the performance of the agreement, are provided to Houseify in a timely manner. If the data required for the performance of the agreement are not provided to Houseify in a timely manner, Houseify has the right to suspend the performance of the agreement and/or charge the additional costs resulting from the delay to Buyer at the usual rates.
4. Houseify is not liable for damage of any nature whatsoever that has arisen because Houseify has assumed incorrect and/or incomplete information provided by the Buyer, unless Houseify was aware of this incorrectness or incompleteness.
5. Buyer indemnifies Houseify against any claims by third parties who suffer damage in connection with the performance of the agreement and which is attributable to Buyer.

Article 7 – Delivery

1. In principle, delivery takes place from the Supplier's warehouse.
2. Shipping of the products is free.
3. If the commencement, progress or (delivery) of the services is delayed because, for example, the Buyer has not provided all requested information or has not provided it in a timely manner, has not provided sufficient cooperation, the (down) payment has not been received (in a timely manner) by Houseify or any delay occurs due to other circumstances beyond the control of Houseify, Houseify is entitled to a reasonable extension of the (delivery) period. All agreed (delivery) periods are never fatal periods. The Buyer must give Houseify written notice of default and grant it a reasonable period to still be able to (deliver). The Buyer is not entitled to any compensation for damages due to the delay that has occurred.
4. The buyer is obliged to take delivery of the goods at the time they are made available to him in accordance with the agreement, even if they are offered to him earlier or later than agreed.
5. If the Buyer refuses to accept delivery or fails to provide information or instructions necessary for delivery, Houseify is entitled to store the items at the expense and risk of the Buyer.
6. If Houseify requires data from the Buyer in the context of the execution of the agreement, the delivery time commences after the Buyer has made this data available to Houseify.
7. If Houseify has specified a delivery period, this is indicative. For deliveries outside the Netherlands, longer delivery periods apply than those specified via the website. This period depends on the delivery time of Supplier.
8. Houseify is entitled to deliver the goods in parts, unless otherwise agreed or the partial delivery has no independent value. Houseify is entitled to invoice the goods delivered in this way separately.
9. The Buyer is responsible for the import and payment of VAT and any import duties on the products purchased by the Buyer.

Article 7A – Packaging and transport

1. Houseify undertakes to the client to have the goods to be delivered properly packaged by the Supplier and to secure them in such a way that they reach their destination in good condition during normal use.
2. Unless otherwise agreed in writing, all deliveries are exclusive of sales tax (VAT), exclusive of packaging and packaging materials.
3. Acceptance of goods without any comments or remarks on the consignment note/invoice is considered proof that the packaging was in good condition at the time of delivery.
4. Buyer is deemed to be in possession of any required import and/or payment permits. The absence or withdrawal of these permits does not release Buyer from the obligation to accept the goods in the agreed manner. If the goods are not cleared for customs clearance by Houseify, Buyer cannot derive the right to cancel the order. If Buyer must pay import duties, these costs are entirely at Buyer's expense and risk. Nor can the right to cancel the order be derived from a change in any quality regulations and/or objections made by third parties to the goods on the grounds of patents, trademarks and other rights.
5. The risk of molestation is always borne by the Buyer.

Article 8 – Investigation, complaints

1. Buyer is obliged to examine the delivered goods at the time of delivery, but in any case within fourteen days after receipt of the delivered goods, but only to unpack or use them to the extent necessary to be able to assess whether he will keep the product. In doing so, Buyer must examine whether the quality and quantity of the delivered goods correspond with the agreement and whether the products meet the requirements that apply to them in normal (commercial) traffic.
2. Buyer is obliged to investigate how the product should be used and, in the case of personal use, to test the product in accordance with the instructions for use. Houseify accepts no liability for incorrect use of the product by Buyer, nor for incorrect advice given by Buyer to Buyer's customers.
3. Any visible defects or shortages must be reported to Houseify in writing after delivery at [email protected]. The Buyer has a period of 14 days after delivery to do so. Non-visible defects or shortages must be reported within one month after discovery, but no later than six months after delivery. In the event of damage to the product due to careless handling by the Buyer, the Buyer is liable for any reduction in value of the product.

Article 9 – Prices

1. During the period of validity of the offer, the prices of the products offered will not be increased, except in the event of changes in VAT rates.
2. The prices stated in the offer are exclusive of VAT and other government levies as well as shipping and any transport and packaging costs, unless expressly stated otherwise. For consumers, the price is shown exclusive of VAT.
3. The prices as stated in the offer are based on the cost factors applicable at the time of concluding the agreement, such as: import and export duties, freight and unloading costs, insurance and any levies and taxes. Any advantageous and disadvantageous differences at the time of arrival, shipping or delivery will be to the benefit or to the expense of the Buyer.
4. In the case of products that have price fluctuations on the financial market and over which Houseify has no influence, Houseify can offer these products with variable prices. The offer states that the prices are target prices and can fluctuate.
5. Three months after the conclusion of the agreement, price increases can be applied by Houseify at its own discretion. If price increases occur within these three months, this can only be the result of a legal regulation.

Article 10 – Payment and collection policy

1. Payment must be made in advance by bank transfer. Objections to the amount of the invoices must be reported within 7 days after the invoice date but do not suspend the payment obligation.
2. The buyer cannot derive any rights or expectations from a previously issued estimate, unless the parties have expressly agreed otherwise.
3. Buyer must pay these costs at once, via the payment methods indicated on the webshop. Except in special circumstances, Buyer can only agree on a further term in which the amount due must be paid after explicit and written permission from Houseify.
4. Houseify has the right to apply the payments made by the Buyer first to reduce the costs, then to reduce the accrued interest and finally to reduce the principal and the current interest. Houseify may, without being in default, refuse an offer of payment if the Buyer indicates a different order for the allocation. Houseify may refuse full repayment of the principal if the accrued and current interest as well as the costs are not also paid.
5. If the Buyer fails to meet his/her payment obligation and does not do so within the payment term of 14 days, the Buyer will first receive a written reminder before being in default, after which they will receive a reminder in which they will be informed of the consequences of the default that has occurred.
6. From the date that Buyer is in default, Houseify will, without further notice of default, claim the statutory interest from the first day of default until full payment and compensation of the extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code, to be calculated according to the scale from the decision on compensation for extrajudicial collection costs of 1 July 2012.
7. If Houseify has incurred more or higher costs that are reasonably necessary, these costs are eligible for reimbursement. The legal and execution costs incurred are also for the account of the Buyer.

Article 11 – Warranty

1. Houseify does not guarantee that the products meet the specifications, usability and/or soundness stated in the offer and the legal rules/regulations at the time the agreement is concluded. Houseify does not guarantee the existence of defects in the delivered goods, but Houseify strives to, and will make every effort to, deliver the delivered goods in accordance with the agreement. The actual shelf life of durable products cannot be guaranteed.
2. The above mentioned warranty applies for the scope and for a period corresponding to the factory warranty. Houseify is never responsible for the suitability of the products for each individual application by the Buyer and for (advice on) the use or application of the products.
3. All products offered by Houseify are provided with a CE marking, as well as the name and address of the manufacturer.
4. The warranty mentioned herein does not apply if the defect has arisen as a result of improper or inappropriate use or if, without the written permission of Houseify, the Buyer or third parties have made or attempted to make changes to the item or have used it for purposes for which it is not intended or have used it under abnormal circumstances.
5. If the warranty provided by Houseify concerns an item produced by a third party, the warranty is limited to the warranty provided by the producer of the item.
6. Houseify points out that certain products, including personal care products, have a limited shelf life, which is always stated on the product in question. The buyer must take into account this shelf life within which the quality and safety of the product can be guaranteed in accordance with the manufacturer's warranty.
7. If you have any questions about the application of care products and the effects of certain ingredients, and their suitability for the Buyer, the Buyer can contact Houseify with general questions or request specific advice from his or her own (family) doctor.

Article 12 – Suspension and termination

1. Houseify is authorized to suspend the fulfillment of the obligations or to terminate the agreement if the Buyer does not or does not fully fulfill the (payment) obligations under the agreement.
2. Furthermore, Houseify is authorized to dissolve the agreement(s) existing between it and the Buyer, insofar as these have not yet been executed, without judicial intervention, if the Buyer fails to meet the obligations arising from any agreement concluded with Houseify in a timely or proper manner.
3. Furthermore, Houseify is authorized to terminate the agreement without prior notice of default if circumstances arise which are of such a nature that compliance with the agreement is impossible or can no longer be reasonably expected, or if other circumstances arise which are of such a nature that continued existence of the agreement unchanged cannot reasonably be expected.
4. If the agreement is dissolved, Houseify's claims on the Buyer are immediately due and payable. If Houseify suspends the fulfillment of the obligations, it retains its claims under the law and the agreement.
5. Houseify always reserves the right to claim damages.

Article 13 – Limitation of liability

1. If the execution of the agreement by Houseify leads to liability of Houseify towards Buyer or third parties, that liability is limited to the costs charged by Houseify in connection with the agreement. The liability is in any case limited to the amount of damages that is paid out by the insurance company per situation.
2. Houseify's liability is further limited to the free repair of a defective item or the replacement of that item - or a part thereof - at the discretion of Houseify.
3. Houseify is not liable for consequential damage, indirect damage, business damage, loss of profit and/or loss suffered, missed savings, damage due to business stagnation and damage resulting from the use of products supplied by Houseify. For consumers, the limitation extends to what is permitted pursuant to article 7:24 paragraph 2 BW.
4. Houseify is not liable for damage that is or may be the result of any action or omission based on (incomplete and/or incorrect) information on the website(s) or linked websites.
5. Houseify is not responsible for errors and/or irregularities in the functionality of the website and is not liable for malfunctions or the unavailability of the website for any reason whatsoever.
6. Houseify is not responsible for the correct and complete transmission of the contents of and by/on behalf of Houseify e-mails, nor for their timely receipt.
7. All claims by Buyer due to shortcomings on the part of Houseify shall lapse if they are not reported to Houseify in writing and with reasons within one year after Buyer was aware or could reasonably have been aware of the facts on which he bases his claims.
8. Houseify expressly rejects all liabilities and claims of Buyers and third parties who have suffered (physical) damage through the use of the products. The products should only be used in accordance with the instructions for use and never exceed the daily amount. In case of medication use, Buyer should always consult his/her family doctor.
9. Any advice given by Houseify regarding the use of the products is only general and non-binding in nature. Each Buyer must assess on his own responsibility whether the product is suitable for him. In case of doubt, the Buyer's (family) doctor should be contacted for an assessment for the use in the specific case.
10. Personal care products and electrical appliances should be kept out of reach of young children. In addition, the products should be stored according to the instructions for use per

product determined. Houseify recommends to consult an expert before using the external care products in case of pregnancy, lactation, use of medication and in case of doubt about hypersensitivity to one of the ingredients.

Article 14 – Transfer of risk

The risk of loss or damage to the products that are the subject of the agreement shall pass to Buyer at the time the items leave Houseify's warehouse. Even if the items are placed in the power of Buyer and/or third parties, the risk shall pass to Buyer.

Article 15 – Force Majeure

1. Houseify shall not be liable if it is unable to fulfil its obligations under the agreement as a result of a force majeure situation, nor shall it be held to fulfil any obligation if it is prevented from doing so as a result of a circumstance that is not its fault and for which it is not responsible under the law, a legal act or generally accepted views.
2. Force majeure is in any case understood to mean, but is not limited to what is understood in this regard in law and case law, (i) force majeure of Houseify's suppliers, (ii) the failure to properly fulfill obligations of suppliers, (iii) defectiveness of goods, equipment, software or materials of third parties, (iv) government measures, (v) power failure, (vi) failure of internet, data network and telecommunications facilities (for example due to: cybercrime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, (x) strikes in Houseify's company and (xi) other situations that in the opinion of Houseify fall outside its sphere of influence and that temporarily or permanently prevent the fulfillment of its obligations.
3. Houseify has the right to invoke force majeure if the circumstance that prevents (further) compliance occurs after Houseify should have fulfilled its obligation.
4. Parties may suspend their obligations under the agreement for the duration of the force majeure. If this period lasts longer than two months, either party shall be entitled to terminate the agreement without any obligation to pay damages to the other party.
5. To the extent that Houseify has partially fulfilled its obligations under the agreement at the time when force majeure occurs or will be able to fulfil them, and to the extent that the obligations that have been fulfilled or are to be fulfilled

part has independent value, Houseify is entitled to invoice the part already fulfilled or yet to be fulfilled separately. The buyer is obliged to pay this invoice as if it were a separate

agreement.

Article 16 – Intellectual Property Rights

1. All IP rights and copyrights of Houseify remain exclusively with Houseify and are not transferred to Buyer and/or User.
2. Buyer is prohibited from disclosing and/or reproducing, modifying or making available to third parties any documents on which Houseify's IP rights and copyrights rest without the express prior written consent of Houseify. If Buyer wishes to make changes to the documents provided by Houseify,

Items delivered to Houseify must be explicitly approved by Houseify for the proposed changes.

1. The Buyer is prohibited from using the products on which Houseify's intellectual property rights rest other than as agreed in the agreement.
2. If Buyer discovers an infringement of Houseify's intellectual property rights, or otherwise suspects a (possible) infringement of IP rights and copyrights, Buyer shall notify Houseify of this as soon as possible.

Article 17 – Privacy, data processing and security

1. Houseify handles the (personal) data of Buyer and Users of the website(s) with care and will only use it in accordance with the privacy statement. If requested, Houseify will inform the person concerned about this.

[email protected]

1. If Beliefi is required to provide for security of information under the agreement, this security will comply with the agreed specifications and a level of security that is not unreasonable given the state of the art, the sensitivity of the data, and the associated costs.

Article 18 – Complaints

1. If Buyer is not satisfied with the service or products of Houseify or otherwise has complaints about the purchase agreement, Buyer is obliged to report these complaints as soon as possible, but no later than 2 weeks after the relevant reason that led to the complaint. Complaints can be reported via [email protected] with the subject "complaint".
2. The complaint must be sufficiently substantiated and/or explained by the Buyer if Houseify is to be able to handle the complaint.
3. Houseify will respond to the complaint as soon as possible, but no later than 5 working days after receipt of the complaint.
4. The parties will attempt to reach a solution together.

Article 19 – Applicable law

All disputes arising from or in connection with the agreement between Houseify and Buyer shall be settled by the competent court in Amsterdam, unless mandatory provisions of law lead to the jurisdiction of another court.

Dutch law applies to every agreement between Houseify and Buyer. The applicability of the (CISG) Vienna Sales Convention is expressly excluded.

In case of interpretation of the content and scope of these general terms and conditions, the Dutch text thereof shall always be decisive. Houseify shall be entitled to unilaterally amend these general terms and conditions.