Do you have a question about your order, your dress or your rights as a customer? You\u2019ll find all the answers here. And if you\u2019re still unsure, just give us a call or send us an email.<\/p>\r\n\r\n\r\n\r\n
info@houseify.com<\/strong> \u00b7 +31 315 260 240<\/strong> \u00b7 Available Mon\u2013Fri 8.00 am\u20135.00 pm<\/p>\r\n\r\n\r\n\r\n How long is my cooling-off period?<\/strong> 30 days from the day after you receive your rug. See Returns<\/a>.<\/p>\r\n\r\n\r\n\r\n Does the right of withdrawal also apply to bespoke items?<\/strong> This does not apply to truly bespoke rugs (outside our standard selection). If you choose from our standard sizes and colours, you simply have a 30-day cooling-off period \u2013 even if the rug is only knotted after you\u2019ve placed your order. See Returns<\/a>.<\/p>\r\n\r\n\r\n\r\n Could I be asked to pay a deposit of more than 50% for bespoke work?<\/strong> No. We ask for a deposit of up to 50%; any more than that is not permitted by law.<\/p>\r\n\r\n\r\n\r\n Who is responsible if my dress isn\u2019t right?<\/strong> We \u2013 always. You\u2019ll never be referred to the manufacturer or supplier. See Warranty & Conformity<\/a>.<\/p>\r\n\r\n\r\n\r\n How do I make a complaint?<\/strong> Email info@houseify.com. We will reply within 5 working days. See Complaints & disputes<\/a> for the full procedure<\/a>.<\/p>\r\n\r\n\r\n\r\n Houseify \u00b7 Chamber of Commerce no. 75504014 \u00b7 VAT number NL002404490B72<\/p>\r\n\r\n\r\n\r\nYour order and delivery<\/h2>\r\n\r\n\r\n\r\n
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Caring for your rug<\/h2>\n\n\n\n
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Legal information<\/h2>\r\n\r\n\r\n\r\n
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Complaints and disputes<\/h2>\r\n\r\n\r\n\r\n
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Frequently Asked Questions<\/h2>\r\n\r\n\r\n\r\n